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Minimalist Berber
If you have questions about our products, collaborations, orders, or anything related to craftsmanship and our collections, feel free to get in touch. We aim to respond as clearly and thoughtfully as possible.
Got Any Questions?
Response Time: Within 24–48 hours
FAQs
Below are some of are common questions
How long does it take to receive a response from customer support?
We usually reply within 24–48 hours. During busy periods or holidays, responses may take slightly longer.
How can I check the status of my order?
Once your order is shipped, you will receive a confirmation email with a tracking number.
If you didn’t receive it, please contact us with your order number.
I entered the wrong address. Can I update it?
If your order hasn’t been shipped yet, we can update the address for you.
Contact us immediately with the correct details so we can assist you.
Do you offer returns or exchanges?
Yes, we accept returns and exchanges under certain conditions.
For full details, please check our Returns & Refunds Policy or contact us directly.
Do you ship internationally?
Yes, we offer worldwide shipping from Morocco.
Shipping times vary depending on the destination.
Are your products handmade?
Yes. All our items are handcrafted by Moroccan artisans using natural materials such as raffia, leather, and palm fibers.
I didn’t receive my confirmation email — what should I do?
Please check your spam/junk folder first.
If it’s not there, contact us and we’ll resend it.
How do I contact customer support?
📧 contact@minimalistberber.com
Response time: 24–48 hours